Q: Can you provide 4Q files？
Q: What’s your detailed after-sales service?
A: We can send engineers to your country for installation, commissioning and verification, and train your operators to use the machine.
Q: How many hours can the machine work for a day, and how often it needs maintenance?
A: The machine can run 24 hours, the maintenance frequency depends on usage.
Q: What’s the service life of important parts? How often it needs to be replaced?
A: Important parts can be used about 20 years. Replace frequency depends on usage.
Q: What’s the package dimensions and weight of your machine?
A: Detailed package dimensions and weight list will be given at the time of quotation and shipment.
Q: Do you offer training?
A: Yes. We can send engineers to customer site for training after machine installation and commissioning. Customer can also send their technicians and operators to our factory for training.
Q: How long is your delivery time?
A: Generally 1 month to 6 months.
Q: How is your packaging method?
A: First, the machine is wrapped with a transparent film for the purpose of moisture-proof and water-proof. Then the machine is packaged in a standard export wooden case, which is durable and suitable for long-distance sea and land transportation.
Q: How is your payment method?
A: We can accept TT, L/C, PayPal, western union, etc.
Q: How long is the warranty period, and will you continue to provide support and services after the warranty period?
A: The warranty period is generally 1 year. And we will continue to provide support and services, but we will charge for changed parts, units and abroad services.
Q: Can you extent the warranty from 1 year to 2-3 years?
A: Yes, but there will be additional charges.